Like every organisation, we are required to comply with the EU General Data Protection Regulation (GDPR), which came in to force on 25th May 2018, replacing the 1998 Data Protection Act. The GDPR aims to protect the privacy, rights and freedoms of all EU citizens, and places stricter requirements on organisations relating to how they process personal data.
The GDPR defines personal data as the following:
‘personal data’ means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person;
The GDPR helps to further clarify personal data. Under the GDPR, data previously not clearly classified as personal-now is. It clarifies that online identifiers and location data are all personal and must be protected as such. It is defined in the GDPR under Personal Data and Unique Identifiers.
This policy explains how we collect and handle your information across our website, mobile apps and other services. We’ll review this policy from time to time to make sure it’s up-to-date. If we make changes, we’ll post the latest version here. When we make significant changes, we’ll let you know when you next access our services, or by other communications.
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site or software, as appropriate, you may be asked to enter your name, email address, Company name or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, use our software, fill out a form or enter information on our site. We generate or collect some information from your computer or device automatically as you use our services. This includes your IP address, information about the device and browser you are using to access our services, the website URL you visited us from and the third party sites you visit when you click on links to exit the Solution Domain site.
How do we use your information?
We only use your information where you've given us your consent, where its necessary to deliver the services you've requested, where it’s necessary to exercise or comply with legal rights or obligations, or for normal business purposes of the kind set out in this policy.
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To personalise your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To quickly process your transactions.
We won’t keep your data for longer than is necessary to perform the purpose for which it was collected, or to satisfy any legal statutory or regulatory requirement to keep it.
How do we protect your information?
Safeguarding your privacy is embedded in our culture and we use a combination of industry-standard methods to protect it. We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information. We only provide articles and information. We never ask for credit card numbers. We use regular Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
Unfortunately, no website or app can guarantee complete security but we have created an ISO 27001 compliant organisation-wide security programme designed to keep your personal data as safe as possible. It uses a range of technical, organisational and administrative security measures and best-practice techniques, depending on the type of data being processed.
To make sure we maintain a culture of ‘Privacy by Design’, we provide thorough data protection and privacy training to all Solution Domain employees. We develop our services with the goal of using the minimum amount of personal data possible, including through use of data minimisation techniques like anonymisation and pseudonymisation. Also, whenever we develop or update our services in ways that involve the collection or use of new forms of personal data, we conduct a privacy impact assessment to understand, and reduce, the likelihood of any unintended impact on you.
Where do we store your information?
Your data is securely stored in data centres around the world - the exact location depends on where you are when you use our services. Currently we use Amazon Web Servers located in the United Kingdom and the United States of America. Your data will only be processed by suppliers who provide appropriate contractual safeguards for the information they process. Sometimes we may choose to store your data in countries with different levels of security to your own, but we always make sure their standards meet ours.
Do we use 'cookies'?
We do not sell, trade, or otherwise transfer to outside parties your Personal Information.
We do not include or offer third-party products or services on our website.
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We have not enabled Google AdSense on our site but we may do so in the future.
General Data Protection Regulations (GDPR)
You may request details of Personally Identifiable Information which we hold about you under Data Protection legislation and to conform to GDPR requirements.
California Online Privacy Protection Act
How does our site handle Do Not Track signals? We honour Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioural tracking?
It's also important to note that we do not allow third-party behavioural tracking.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of Personal Information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online. We do not specifically market to children under the age of 13 years old.
Fair Information Practices
The Fair Information Practices Principles have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect Personal Information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur: We will notify the users via in-site notification within 7 business days.
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to send information, respond to inquiries, and/or other requests or questions.
To be in accordance with CANSPAM, we agree to the following:
• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honour opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving emails and other messages from us: Follow the instructions at the bottom of this page to contact us . We will promptly remove you from ALL correspondence.
This website is provided by Solution Domain Limited, a company registered in the UK.
Solution Domain Limited is the Data Controller of any information collected from you by us.
Our company number is: 10550362
Our registered office address is: 3 Heather Close, Martlesham Heath, Ipswich, England, IP5 3UE.
If you would like a copy of the information held on you please email us at: firstname.lastname@example.org.
If you believe that any information we are holding on you is incorrect or incomplete, please write to us at our registered office, or email us as soon as possible at the above email address. We will promptly correct any information found to be incorrect.
Last Edited on 30-06-2020